Privacy Policy

Last updated: March 5, 2025

This Privacy Policy describes how Spider Design Studio ("we," "us," or "our") collects, uses, and discloses your information when you use our services, including our website and related digital services.

Introduction

Spider Design Studio is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to all websites owned or operated by or on behalf of Spider Design Studio, including spiderdesign.studio (collectively referred to as "our websites").

Contact Details

If you have any questions about this Privacy Policy, you can contact us:

By email: [email protected]

By phone: +1 480-520-8990

Information We Collect

Types of Information

Personally Identifiable Information (PII)

We collect information that can be used to identify you, including:

Identity Data: first name, last name, username, title

Contact Data: email address, phone numbers
Financial Data: payment card details (processed securely through our payment processors)
Transaction Data: details about payments and services you've purchased
Profile Data: your preferences, feedback, and survey responses

Non-Personally Identifiable Information

We also collect non-identifying information, including:

Technical Data: internet protocol (IP) address, browser type, operating system
Usage Data: how you use our website and services
Marketing and Communications Data: your preferences in receiving marketing and communications

Collection Methods

Direct Collection

We collect information when you:

Fill out forms on our website
Create an account
Purchase services
Subscribe to newsletters
Communicate with us
Respond to surveys

Automated Collection

We automatically collect certain information through:

Cookies
Web beacons
Google Analytics
HighLevel tracking
WordPress data collection

How We Use Your Information

We use your information to:

Provide and maintain our services
Process your payments and transactions
Send administrative information
Provide customer support
Send marketing communications (with your consent)
Analyze and improve our services
Comply with legal obligations

Third-Party Services

We use various third-party services to operate our business:

Service Providers

HighLevel (CRM and marketing automation)
WordPress (website platform)
Trello (project management)
Payment processors
SMS service providers

Analytics and Advertising

Google Analytics
Meta (Facebook) Business Tools
Other advertising partners

These third-party services have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications
Manage cookie preferences

SMS/Text Message Communications

Types of Messages

When you provide your mobile number and consent, we may send appointment confirmations, project updates, billing notifications, and occasional promotional content (typically 2-4 messages monthly).

Collection Methods

We collect your mobile number through website forms, consultations, in-person events, or referrals (with your permission).

Consent Process

We obtain explicit consent via unchecked checkboxes on forms, written consent at events, or initial messages requiring your affirmative response for referrals. Consent is not required to purchase our services.

Opting Out

Reply "STOP" to any message, email [email protected], or call 480-520-8990 to opt out. Standard message and data rates may apply.

Data Protection

Your mobile number and consent records are stored securely in our systems for the duration of our business relationship plus any legally required period. We may use third-party providers to deliver messages, who are bound by confidentiality agreements.

Email Marketing

You can unsubscribe from our marketing emails by:

Clicking the "unsubscribe" link in any marketing email
Contacting us directly

Additional Policies

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.